ShiftPilot is a human-VA–first scheduling command center for mid-size non-medical home care agencies (50–500 caregivers) drowning in last‑minute call‑outs and manual matching. Agencies currently juggle ClearCare/WellSky + spreadsheets + group texts, causing missed visits, overtime blowups, and angry families. ShiftPilot pairs trained offshore coordinators with an AI engine that ingests EVV feeds, availability, skills, and client preferences to:

Proactively flag at‑risk shifts and propose ranked replacements before they fail
Auto-run “best fit” matching across skills, location, overtime rules, and continuity of care
Orchestrate multi‑channel caregiver outreach (SMS, WhatsApp, voice drops) under VA supervision
Generate daily staffing risk reports and margin forecasts for owners
This wedges in alongside existing EMRs via API/CSV, charges per active caregiver per month + after‑hours coverage add‑ons, and builds a moat via unique staffing/outcome datasets per market.